1wine Privacy Policy — Your Data, Protected

1wine (https://1wine.ws) is the platform trusted by millions of players across Bangladesh. When you join us, your personal information becomes a responsibility we take seriously. This Privacy Policy ("Policy") explains how 1wine collects your data, how it is used, and how it is kept secure.

We believe privacy is a fundamental right. That's why our entire system is built to keep your data secure at all times and give you full control. No vague language, no hidden terms — everything is laid out clearly and transparently.

This policy applies to the 1wine website, mobile app, and all associated services. If you have any questions, contact us at support@1wine.ws.

1wine only collects information that is strictly necessary to deliver our services and maintain security. Nothing more.

Automatically Collected Information

When you use 1wine, certain information is collected automatically — including your IP address, device type, browser version, and how long you spend on each page of the platform. This data is used to improve site performance and detect fraudulent activity.

Your information is used only for specific, defined purposes — never for unrelated or unethical ends.

• Account Management: To create, verify, and keep your account secure.
• Transaction Processing: To properly manage deposits, withdrawals, and bonuses.
• Customer Support: To resolve your issues quickly and provide effective support.
• Security Monitoring: To detect fraud, money laundering, and other illegal activities.
• Service Improvement: To improve your experience on the platform.
• Legal Obligations: To meet regulatory compliance requirements.
• Relevant Communications: To keep you informed about important account updates and offers.

1wine never sells your personal data. However, in limited circumstances, we may need to share it with trusted third parties:

When Information Is Shared

• Payment Providers: Necessary information is shared with payment partners such as Mobile Pay, Nagad, and Rocket to process transactions.
• Identity Verification Services: With authorised identity verification agencies for KYC purposes.
• Law Enforcement: Where required by court order or legal obligation.
• Regulatory Authority: To licensing authorities, including Curacao eGaming, when required.

When sharing information with third parties, we ensure they follow the same standard of privacy practices. No partner may use your data for their own commercial purposes.

The 1wine website and app use cookies and similar technologies to help enhance your browsing experience.

Cookie Type

• Essential Cookies: Required to maintain login sessions and core functionality. These cannot be disabled.
• Functional Cookies: To remember your preferences, such as language and theme settings.
• Analytics Cookies: To understand which parts of the site are used most — no personal identification is involved.
• Security Cookies: To prevent unauthorized access and fraud.

You can disable non-essential cookies from your browser settings, though some features may become limited as a result.

Your data is never held longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of the active account and 5 years after closure.
• Financial Transaction Records: Up to 7 years, as required by legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Support Contact: Up to 3 years.
• Cookies & Browsing Data: Up to 13 months.

You have full control over your data at 1wine. To exercise any of the rights below, contact us at support@1wine.ws:

We will respond within 30 days of receiving your request. For complex cases, this may take up to 90 days — you will be notified in advance if so.

To protect your data, 1wine applies the highest technical and organisational security measures:

• SSL/TLS 256-bit Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & Anti-DDoS: Advanced firewall protection for server security.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Staff Training: Only authorised staff can access data on a need-to-know basis.
• Data Backup: Regular backups ensure your data is never lost.
• Incident Response: In the event of a security incident, members will be notified within 72 hours.

1wine is strictly for users aged 18 and above. We never knowingly collect personal information from minors.

Age is verified at registration. If we discover that a minor's data has entered our system, that account will be immediately closed and all associated data permanently deleted.

If you believe a minor is using a 1wine account, please notify us at support@1wine.ws.

1wine may update this privacy policy from time to time. Changes may be driven by the addition of new services, legal updates, or security improvements.

For significant changes, we will:

• We'll send notifications to your registered email.
• We will clearly notify you on the platform.
• We'll give you ample notice before any changes take effect.

Continued use of the platform after any changes constitutes acceptance of the updated policy. The latest version will always be available on this page.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:

• Email: support@1wine.ws
• Live Chat: 24/7 live chat available at the bottom-right corner of the platform.
• Support Hours: 7 days a week, 24 hours a day.

We aim to respond promptly to all privacy-related requests. You can typically expect an initial reply within 2–3 business days.